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Frequently Asked Questions

Welcome to our Frequently Asked Questions page! Here, you’ll find answers to the most common inquiries we receive. Please note that Mendoza's Notary Public operates under Texas law, and all Remote Online Notarizations comply with state regulations. Our session availability is listed in Central Time. If you have any further questions, don’t hesitate to reach out we’re happy to help!

Got Questions? We’ve Got Answers!

3

What do signers need for remote online notarization (RON)?

Signers will typically need the following:

  • A valid government-issued ID for identity verification.

  • A laptop, smartphone, or tablet with a camera and microphone.

  • Reliable internet connection

  • The document(s) in PDF digital format.

4

What if my signer is not tech-savvy or is elderly for RON?

We provide patient, step-by-step support for less tech-savvy or elderly signers, ensuring the RON process is simple, clear, and comfortable. To make things even easier, we encourage anyone needing extra help to have a tech-savvy friend or family member assist during the signing.

1 

Do all signers need to be located in the same state for a Remote Online Notarization?

No, signers can be in any state or even abroad, as long as they meet the necessary identity verification standards during the RON session. However, you must comply with the RON laws and regulations. It's the signer’s responsibility to ensure the recipient will accept a notarization from a Texas notary before proceeding.

2

Can multiple signers participate in a Remote Online Notarization session using the same device?

No, Texas law doesn’t allow signers to share a single device for a RON session. Each signer must join individually via their own device.

  • Identity verification is accurate and compliant.

  • Recordkeeping (video/audio logs) clearly capture each signer’s personal appearance.

3

What if a signer doesn’t have a Social Security Number (SSN)—can they still complete a RON session?

Yes! Notaries can assist signers who do not have an SSN for RON. Under Texas Government Code § 406.110: identity must be confirmed by one of the following methods:

  • The notary personally knows the signer and can attest to their identity during the session.

  • The signer presents a valid government-issued ID (such as a driver's license or passport).

4

If I don't see any availability that fits my schedule, can I contact you for a possibility to get served ASAP?

Yes, You may contact us for options to help get your documents notarized as quickly as possible. Please note that services scheduled to accommodate your preferred time may incur an additional fee, depending on your needs.

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